Refund Policy

Overview

We want you to feel confident when you shop with us. If something isn't right, this Refund Policy explains how returns and refunds work, including the timeframes, the steps to follow, and what to expect. Our aim is to keep the process simple, clear, and fair.

Return Window

You may return eligible items within 60 days of delivery. We encourage you to check your order as soon as it arrives so you have plenty of time to decide if it's right for you. Returns requested after the 60-day window may not be accepted.

Eligibility for Returns

To be eligible for a return, items should be in reasonable condition and returned with any included packaging or accessories where applicable. Items that are damaged through use, altered, or missing parts may not qualify for a full refund. If you're unsure whether your item qualifies, contact us through the Contact Us page before sending anything back and we'll help you sort it out.

How to Start a Return

To start a return, contact us through the Contact Us page. Please include your order number and a brief description of what you'd like to return and why. We will review your request and provide return instructions, including where to send the item.

Please do not send items back without first contacting us. Returns sent without prior contact may take longer to process or may not be accepted, since we won't be able to match them to your order quickly.

Return Shipping

Return shipping arrangements and any related instructions will be provided when you contact us. We recommend using a trackable shipping method so your return can be confirmed. Please keep your tracking information until your refund is complete.

Refund Processing Time

Once your return is received and inspected, we will process your refund. Refunds are typically completed within 5–10 days after your return is received. This timeframe covers the inspection and processing of your return; the time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

How Refunds Are Issued

Refunds are issued to the original payment method used at checkout. We cannot issue refunds to a different payment method. If your original payment method is no longer available, please contact us through the Contact Us page and we will work with you to find a reasonable solution.

Currency

All prices and transactions on our site are in USD. Refunds are issued in USD. If your payment method is issued in another currency, your bank or payment provider may apply conversion rates or fees. These are outside our control and are not charged by us.

Shipping Charges

Shipping is free on all orders, so there are no shipping charges to refund. If your order qualified for free shipping and you return part of it, no shipping charge will be deducted.

Damaged, Incorrect, or Incomplete Orders

If your order arrives damaged, incorrect, or incomplete, please contact us through the Contact Us page as soon as possible. Include your order number, a description of the issue, and photos where helpful. We will review the situation and work toward a resolution, which may include a replacement or a refund. We take these matters seriously and will do our best to make things right.

Exchanges

If you'd like to exchange an item rather than return it, contact us through the Contact Us page and let us know what you'd prefer. We will review your request and provide instructions. Availability may affect whether an exchange is possible, and in some cases a return and a new order may be the fastest way to get what you want.

Non-Refundable Situations

Refunds may not be available in situations such as:

• Returns requested after the 60-day return window

• Items damaged through use, altered, or missing parts

• Items returned without first contacting us, where we are unable to match the return to an order

• Orders that cannot be delivered due to an incorrect or incomplete address provided at checkout, where the order has already shipped

If you believe your situation should be reviewed, please contact us through the Contact Us page and we will take a look.

Late or Missing Refunds

If your refund has been processed but you haven't seen it yet, first check with your bank or payment provider, as processing times can vary. If you still have concerns after that, contact us through the Contact Us page with your order number and we will be happy to check on the status for you.

Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our operations or to improve clarity. The version posted on this page is the current version and applies to orders placed while it is in effect.

Contact Us

If you have any questions about this Refund Policy, a return, or a refund, please reach out through the Contact Us page. Include your order number where possible so we can help you faster. We're here to help and will respond as soon as we can.